Refund policy

11 Trends does not offer refunds, and we do not accept returns. We offer exchanges only, in the specific circumstances set out below.

Exchange window: 24 hours

An exchange must be raised within 24 hours of delivery. Requests made after 24 hours cannot be accepted.

To raise a request, message us on WhatsApp at +91 86865 71715 with your order number.

An unboxing video is mandatory

We can only assess an exchange if you record a continuous, unedited video of the parcel being opened, started before the packaging is cut or opened.

Along with it we need:

  • a 360° video of the garment showing its full condition
  • clear photographs of the specific issue

Without the unboxing video we cannot accept an exchange request. Please film every 11 Trends parcel as you open it.

What qualifies for an exchange

  • The garment arrived torn or damaged
  • The garment was damaged in transit
  • You were sent the wrong item or the wrong size

What does not qualify

  • Damage, tearing, staining or alteration that happened after delivery
  • Change of mind, or the garment not suiting you
  • Variation in the hand-painted design — each piece is painted by hand, so placement and shade vary slightly between sets. This is a feature of the craft, not a defect.
  • Any request raised more than 24 hours after delivery
  • Any request without an unboxing video

If we cannot fulfil your order

If an item you have paid for turns out to be unavailable, we will contact you on WhatsApp and refund the full amount for that item. This is the one situation in which we issue a refund, because the fault is ours.

Return shipping

The customer pays the cost of couriering the item back to us. Once we receive it and confirm the issue, we despatch the exchange.

Approval

Every exchange is assessed by us on the evidence provided. We will confirm on WhatsApp whether it has been approved.

Contact

WhatsApp: +91 86865 71715
11 Trends, D.No 27-6-117, Prakasam Rd, Governor Peta, Vijayawada, Andhra Pradesh 520002
Store hours: Mon–Sun 10:00 AM – 10:00 PM
Support: +91 86865 70705